FAQ's

---

OUR PROMISE TO YOU:

Heart CPR Educational Services, LLC  will reserve an American Heart Association Certification course seat for you and promises to be prepared to conduct the course you have registered for. We use the latest technology and equipment to provide you with an  interactive, experiential learning environment. We are passionate about making sure that you leave the classroom feeling confident in the skills you have gained.

BEFORE Submitting payment for a course, please read our policies. By your registration payment, you are agreeing to all the policies set forth by Heart CPR Educational Services, LLC.

IMPORTANT: YOU WILL NOT BE ALLOWED INTO CLASS IF YOU ARE MORE THAN 5 MINUTES LATE OR IF YOU ARE SHOWING SIGNS OF COVID OR FLU.  If you are sick, you will need to give advanced notice, before scheduled class, to reschedule.

Type of payments accepted:

Please be advised we only accept credit/debit card for services. Sorry but we do not accept checks for services rendered unless from a business. Please contact us if you would like to stop by to register and pay for a course in person. 

REFUND POLICY

Refunds are given within 24 hours of registration.  We understand that unavoidable circumstances arise and that some appointments have to be re-scheduled. If you must re-schedule, please contact us as soon as possible. PLEASE NOTE: Once your payment has been received, we are unable to offer refunds for cancellations after 24 hours. 

There is no refund for failure to attend the rescheduled course date or if you are a no show,. No refunds for books issued. 

RESCHEDULE: If less than 72 hours before class, Reschedule fee is $35. Reschedule fee < 24 hours before class,  day of class or Saturday classes is $62. No reschedule fee if advanced notice of >72 hours is given.

BOOK POLICY

American Heart Association course textbook:   

Heart CPR does not sell or provide "loaner" copies of AHA provider manuals or workbooks. Course reference materials are provided for use during class only. For use before, during  or after class, course Textbooks may be purchased in hard copy or digital format. When purchasing, make sure to select the most current version available. 

ACLS and PALS COURSE POLICY

The Pre-course Self-Assessment and Pre-Course Work is required in order to attend the advanced classes. Please refer to the ACLS PALS info link here:  ACLS PALS (heartcpr.org)  If you show up for class without the required Pre-Course Work, you will need to re-register and pay for a new class.

AMERICAN HEART ASSOCIATION CERTIFICATION CARD

e-Card 

Certification eCards are assigned same day as class. Once you pass the certification class, the eCard is emailed to you after class and directly from the American Heart Association.  You will not receive a hard-copy. You can print, email, save your certification card directly from the AHA website.

PLEASE BE SURE TO CHECK YOUR INFORMATION BEFORE CLAIMING YOUR ECARD! 

SEARCH FOR YOUR ECARD HERE:    AHA eCards verification (heart.org) 

REGISTRATION AND ATTENDANCE POLICIES

Attendance

Students are asked to arrive 5-10 minutes BEFORE class and must be present for the entire class to receive a certification. Students also cannot bring non-registered attendees to their class (e.g., friends, family, children, co-workers, etc,).  Phones must be silenced and put away during class. Taking calls or texting once class has started is not allowed. 

Tardiness policy

If you are going to be late, please call Heart CPR @ 941-500-2917. Class cannot be held up more than 5 (five) minutes from class start time. Students who arrive more than 5 minutes late will not be allowed to attend the class due to missing the required course information.  Students arriving late must reschedule and register for a new class. The Student Reschedule Policy will apply to this attendance policy. Students who show after class  start time are considered  "No Show on time".

Student No-Show and < 24 hours before class:

Our class size is limited and we reserved the seat in the class you wanted, on the date and time you signed up for. No refund or credit will be given for “No Shows”. or "No Show on Time" or if unable to attend < 24 hours before class. If a student does NOT show up to a class, or has showed up after 5 minutes of class start time, they are considered a no-show or "did not show up on time". IF YOU ARE RUNNING LATE AND KNOW THAT YOU CANNOT ARRIVE ON TIME, CALL OR TEXT US AS SOON AS POSSIBLE. 

Please understand that we hear  “it wasn’t my fault”  or it was an “emergency” from those who want to request a reschedule or credit for "not showing up" for a class or can't attend <24 hours before class,  and that we should refund  or change our policy for things like that. Please understand it wasn’t our fault either and we reserved the seat for you as promised .  We thank you in advance for your understanding of our policy and why it is we have it in place. If you don't think you will arrive on time, text or email us for a reschedule date.

As a courtesy to you, we will work with you to schedule the same class type.

Student Reschedule

A  student may request a minimum of 72 hours before a class to reschedule  (subject to a $35 fee for if less than 72 hours, <24 hours fees are forfeited). The Student must use the reschedule within 30 days of their original registration date. All reschedules must  be received as soon as possible before the original class date and  received by text 941-500-2917 or emailing heartcpr@aol.com.  As a courtesy to you, we will work with you to schedule the same class type at a date and time.  If student does not show or < 72 hours to reschedule again, see policies.

Student Retake Policy

We will do everything we can to remediate students. If after several attempts of remediation, if a student fails a class (skills check and or written test) the student must register and pay for a new class. 

Registering for the Wrong Course

If  you register for a course and it ends up being the wrong class for  which you need, Heart CPR is not responsible for the error. No  refund, reschedule or credit will be given to students who show up  to a class and find out they registered for the wrong class, or if the  student attends any portion of a class there will be no refund,  reschedule, credit allowed. Cancellation and reschedule policies will apply.

CLASS CANCELLATION POLICIES

Low Enrollment Cancellation

Although we make every effort to promote classes scheduled at our training site, low enrollment rarely happens. Heart CPR reserves the right to cancel a class due to low enrollment. In case of a class cancellation, other than the Emergency Cancellation Policy, any student who has paid for his/her class will have the option of rescheduling into another class at no additional charge. 

Student Cancellation

If a student cancels within 24 hours after their registration, and 48 hours before class start time,  they are entitled to a  refund minus ebook/efile fees. The “TIME STAMP” of your registration email will be the official time of record that will be used. 

The 24 hour period after registration,  please contact HeartCPR@aol.com. The time stamp of your registration submission will be the official time used. There is no refund. 

This policy applies to cancellations within 24 hours of registration AND < 48 before the class has happened. If the student does not show up, or did not call prior to a class, or showed up more than 5 minutes late, then the Student No-Show policy below applies. Heart CPR  has reserved the seat for you as promised and has scheduled an instructor by your completed payment & registration. We have fulfilled our obligation by being prepared to conduct the course. 

Emergency Cancellation

Emergencies happen, and often without notice. If a class cancels, due to severe weather, instructor illness/injury, family emergencies or anything else that might be considered to be an emergency, registered students will receive priority enrollment in the next available class. Class cancellations are due to severe weather are issued within 24-48 hours of a class. If there are no available classes within the following two weeks, then Heart CPR will issue a full refund.

As a safety organization, we do not send out instructors in weather emergencies, as indicated by the National Weather Service (e.g. Severe Tropical/Thunder/Lightening Storm watches or warnings, Tornado watches or warnings, Hurricane watches or warnings). If a class is canceled due to a weather emergency, and if a student wishes to cancel or not take the next available date, that student may receive a refund of the class or they may use the Student Transfer option. Heart CPR unfortunately has no control over cancellation due to weather emergencies.

OUTSTANDING BALANCE POLICY

If an organization or a client carries an outstanding balance, their remaining balance will be due when class is held. Certification cards will not be released to the customer until their invoice is paid in full.

ORGANIZATION CLASS START TIME POLICY

If an organization/client schedules a class, and holds, or delays the instructor more then 30 minutes from beginning the course at the agreed to time, the organization/client will be charged $40 , followed by a rate of $60/hour, which will be billed in 15 minute increments. Certification cards cannot be issued to a client until their balance is paid in full.